Keep in mind that we order on demand. Therefore we take about 3-5 business days to create our products then you should add shipping times on top of that.
– Orders print and ship Monday-Friday.
– Some items may ship separately.
When will i get my stuff?
Delivery Time = Processing Time + Shipping Time
Once you placed your order, it will be processed as below:
Production : 3 – 5 business days. It might be increased to 6 – 12 business days or longer during special occasions (Christmas season, New Years, affected by disasters, Pandemic, etc.) and Special products (3D Hoodie, 3D Zip Hoodie, Crocs, Ugly Sweater)
Note: “Business days” are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.
Follow after the Production time the Shipping Time which is:
– United States: 7-15 business days (It might be increased to 10 – 20 business days or longer during special occasions (Christmas season, New Years, affected by disasters, Pandemic, etc.) and Special products (3D Hoodie, 3D Zip Hoodie, Crocs, Ugly Sweater)
Worldwide: 10-25 business days
Products such as table, bookshelves, etc have different shipping times.
Shipment times vary per order, please bear with us. Don’t hesitate to email us if you have any questions regarding your shipment!
Note: Your order may arrive in multiple packages and shipments. Depending upon the type, quantity and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.
SHIPPING RATES (applied for the US) $5.99 Shipping Fee
Other countries: $11.99 Shipping Fee
WHERE OUR ITEMS ARE MADE:
NOTE: If you order different product styles it might be possible you will receive multiple packages.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES
We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country’s customs policies.
THE WRONG ADDRESS, LOST ORDERS
After finalizing the checkout of an order, you may adjust its information by contacting us via [email protected] within 12 hours. If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
– Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office.– If you need further assistance, please contact our Customer Care Team – we’re more than happy to help!– When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!Your order does not arrive at your shipping address within 45 business days of order placement, please feel free to contact us via [email protected]. The Customer Care Department will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate.As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends, and any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Alienscustom and if you have any questions, please don’t hesitate to contact us via: [email protected]